Help for tenants
Published: 27 Aug 2013 13:000 comments
Also explained are the different roles that the Scottish Public Services Ombudsman and the Scottish Housing Regulator play in the process.
Christine Macleod, Director of Regulation said, "Our job is to protect the interests of people who receive services from social landlords.
"We hope that this new leaflet, which was developed with input from our tenant assessors, will help tenants to take forward their complaint or concern."
The How to complain: Reporting Complaints and Significant Performance Failures factsheet is available on the Regulator's website www.scottishhousingregulator.gov.uk.