Worry over finance fiddles in Clackmannanshire

Published: 12 Mar 2014 17:000 comments

NEARLY 1000 people living in the Wee County contacted the Financial Ombudsman Service in 2013.

MP Gordon Banks

The figure is 42 per cent higher than the number of residents that got in touch with the financial watchdog in 2012.

The ombudsman deals with complaints between individuals and financial organisations, from unaffordable loans to unfair fees on mortgages.

The majority of the complaints were about the mis-selling of payment protection insurance (PPI) and more than half of the total complaints (54 per cent) were upheld by the ombudsman.

Caroline Wells, head of outreach at the ombudsman, said, “It’s great to see that more people than ever from Ochil know they can contact the ombudsman if they’re unhappy. But we know that there are a lot of people who don’t know their rights if they have a problem with a bank, insurer or payday lender which is why we’re coming to Ochil and South Perthshire to let them know how we can help.”

Next month the ombudsman is coming to Alloa to host a drop-in session with Ochil & South Perthshire MP, Gordon Banks.

On Friday 4 April, consumers can come and see the officials at Asda in Whins Road from 4pm-6pm.

Mr Banks said he has been dealing with an increasing number of complaints about financial issues from constituents.

He said, “That’s why I am delighted to be co-hosting this drop in event with the Financial Ombudsman Service to allow constituents to receive more specialist advice. So whether you are in dispute with your bank, concerned about PPI or have any other concern about the financial services industry then I hope to see you at the drop-in event on 4 April.”

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