A CLACKS resident has been left frustrated after the council refused to empty her bin because the lid was a few inches open.

Alloa's Kellyanne McQueen fears the rubbish she will accumulate until the next collection in three weeks will attract vermin after Clackmannanshire Council's waste services refused the bin (pictured).

She told the Advertiser she felt even angrier when she realised one of her neighbour's bins was taken, despite the fact that it was "way-way open" – pointing to inconsistencies in the service.

While the local authority recently committed to a review of the service due to growing levels of dissatisfaction, residents are continuing to face issues.

Kellyanne, who said she was contacted by waste services to be told she can either go to the skip or wait for the next collection date.

However, she doesn't have a car to get to the skip and remains concerned about vermin – citing a rat problem that plagued Ash Grove last year.

"The kids were scared to go out because of that," Kellyanne said. "I've spoken to them (council) about this and they don't care, said it's up to me to get rid of it.

"I've got no car, no way to get my stuff down to the skip."

She vented her frustrations online and said: "The amount of comments that I had saying the exact same has happened to them; I've got one girl saying that she's been fighting the council for months about the rubbish.

"They are just really unwilling to be sympathetic or help whatsoever."

Last week, an urgent motion by Cllr Craig Holden launched a review into the service over "growing level of public dissatisfaction in terms of what the council is currently delivering in respect to household waste collection and what the public wants, needs and most importantly, understands".

Responding to the Advertiser this week, Pete Leonard, the council's strategic director for Place, said: "Our residents are at the forefront of any service we deliver and customer feedback is important to us.

"It was agreed following a council meeting last week that we would carry out a review of our household waste services to develop a clear policy, clarifying the service we provide in relation to household waste.

"That review is currently underway."

When he launched the review two weeks ago, Cllr Holden said immediate action was necessary to "restore public confidence and prevent long-term reputational damage to the council".