A TILLICOULTRY mother says she had to endure days of disruption following the loss of water supply just before the bank holiday weekend.

Residents on Chapelle Crescent had been experiencing low and no water supply, with the issue first arising on the evening of Thursday, May 4.

One mother-of-four, unable to get the authorities to take action, then turned to the Advertiser in her desperation, having endured the whole bank holiday weekend without water supply in her home.

It is understood the problem has since been resolved, with works being carried out on Monday.

However, Lisa Deborah explained how her skin infection worsened as a result of the issue.

In addition, the resident, who also suffers from Crohn's disease, fears she will now have to replace her washing machine, which was mid-cycle when her water supply was lost and would not open without draining.

A set of school clothes in the machine had started growing mould, while Lisa also had to fork out for bottled water, wet wipes and dry shampoo since the ordeal began.

The mother told the Advertiser earlier this week: "We can't shower, we can't run a bath, can't fill a sink.

"My daughter's school clothes are stuck in the washing machine – they have been since Thursday night – there's actually mould growing in the washing machine, I can't get it open.

"I have spent every day and night contacting the council, contacting the water board.

"I am trying to stay calm here because if I don't, I am going to burst out into tears."

Lisa claimed there had been issues with services trying to identify the problem over the days. She also said she received one visit from a council officer who brought along bottled water which lasted one night.

While she had hoped for more support, water being an essential, she did praise Clackmannanshire Council for responding to her enquiries and for sending workers out.

"It's not just me that's affected," she added. "All the flats in Chapelle Crescent are, but it seems to be the top flats that lost supply, middle flats are on and off supply, bottom flats have very low supply."

According to Scottish water, the problem related to a private pipe on council ground and, as a result, was not their responsibility.

In the meantime, Lisa spoke of the affect the ordeal had on her physical and mental health.

She had said: "I've got a long list of physical health issues – the one it's really affecting at the moment is the fact I've got quite a bad skin infection.

"I need to keep clean but I can't keep clean – my skin infection is getting worse and worse.

"I'm seriously at breaking point, it's that bad."

It is understood the council attended to the fault on Monday with supply restored by that evening.

A Scottish Water spokesperson confirmed: "We attended at this address and established that this was a burst on a private supply pipe which is not part of Scottish Water's network and the customer was advised of this."

A spokesperson for Clackmannanshire Council said: “Scottish Water made us aware of the problem on Sunday morning.

"We carried out works at the rear of the flats and fixed the issue within 24 hours.
“We are sorry the resident had a reduced service during this time.

"Arrangements have been put in place to visit the property to discuss the next steps."