AN INTEGRATED service providing care and support to people within their own home has received a glowing inspection report.

The Clackmannanshire Reablement and Technology Enabled Care Service, provided by the council, was visited by members of the Care Inspectorate on Friday, January 9 to Sunday, January 11.

Throughout the visit, inspectors spoke with 12 people using the service and five of their family, spoke with 10 members of staff and management, observed practice and daily life and reviewed documents.

They inspected the Reablement Service and evaluated quality across two sections – how well the service supports people’s wellbeing and how good their leadership is.

Using a six point scale where one is unsatisfactory and six is excellent, the Reablement Service scored five on wellbeing and four on leadership.

The inspectors went into detail on what the service does well, citing the relationships between staff and members as a particular highlight.

The report stated: “Staff knew people well and people benefitted from warm and respectful relationships with the staff, and this provided meaningful interaction in people’s lives.

“Staff were gentle and reassuring, encouraging and supporting. Staff had good links with local health and social care professionals and liaised with them promptly when any concerns were identified.

“People said they had no problem raising any concern with the service because they know the service will act quickly.”

The service had also taken steps to improve their practice following a previous report, which highlighted concerns with the management of medicine.

The January 2024 report states: “During the inspection, we observed that medication was well managed, and we could see the positive impact on lessons learned from recent errors.

“This meant that people could be reassured that the service would support them with safe medication administration.”

Inspectors had very few recommendations to make, but noted: “We discussed how a detailed plan for the service using feedback from people, relatives and staff and actions from audits would support further improvement.”

A spokesperson for Clackmannanshire and Stirling Health and Social Care Partnership said: “We are delighted with the outcome of the most recent inspection of our Enablement and Technology Enabled Care Service.

“The inspection report clearly highlights the warmth and compassion we know that our staff show to people they support every single day.

“The team is to be celebrated for their continued efforts to put people at the heart of all they do and for their obvious success in supporting people to remain safe in their own homes with as much independence as possible.

“We see the results of their hard work every day, but it is really nice to see those efforts acknowledged and rewarded through this inspection report.”

No complaints had been upheld since the last inspection. The full report can be found at