COMPASSION, dignity and respect are the buzzwords surrounding an Alloa home care service after it received a stellar inspection report.

Floruish Home Support Services, based at the Alloa Business Centre at The Whins, received an unannounced visit from the Care Inspectorate in February.

In evaluating quality, the inspectors assessed two key areas and graded them using a six point scale – where one is unsatisfactory and six is excellent.

The care service was graded on how well they support people’s wellbeing and how good their leadership is, scoring five – very good on both.

The report stated: “Staff demonstrated the principles of the Health and Social Care Standards in their day-to-day practice and spoke with compassion, dignity and respect about working with the people they supported.

“Many people receiving support were supported with practical aspects of care, however where possible or appropriate, people were encouraged to participate in local clubs and attend community social events based on people’s hobbies and interests.

“Staff felt that the management was approachable, supportive and provided guidance when required.

“There was very good quality assurance systems in place to evaluate the quality of the service being provided.”

Alongside speaking with staff and monitoring practices, inspectors also spoke with service users and their families in order to understand their thoughts on Flourish.

Feedback was largely positive, with one relative stating: “I feel secure in the knowledge my mum is receiving excellent care.”

Another told inspectors: “I wouldn’t have dad at home if it wasn’t for Flourish home support.”

Staff were delighted with the positive report, with Jaki Mclean, manager at Flourish Home Support Services, thankful to have such a good report.

Speaking to the Advertiser, she said: “We’re absolutely ecstatic, this is my first one as registered manager.

“We worked very hard as a team throughout the year to get that and we’re absolutely ecstatic.

“Everyone has worked so hard. The pressures that social care is facing at the moment are immense and the whole team has been terrific throughout the year.

“We are so proud of the team. They have continued to deliver care above and beyond the needs of our clients, during some of the toughest times the care at home sector has faced.

“We are please that this grading reflects the high standard of care delivered, by our dedicated teams.”

The full report can be found at