Keith Brown MSP has called for urgent action following a surge of complaints from constituents about cancelled 52 bus services operated by McGill’s Buses.
In recent days, Mr Brown says he has been contacted by significant numbers of residents raising concerns about repeated cancellations and short-notice disruption affecting the 52 route.
He said: “I am extremely concerned by the number of constituents who have contacted me regarding the cancelled 52 services. For many people across our communities, this is not simply an inconvenience; it has a direct impact on their ability to get to work on time, attend university or college, and access essential healthcare appointments.
“Reliable public transport is not a luxury. It is an essential service that people depend upon every day.
“I have contacted McGill’s to request an urgent meeting to seek clear answers on why these cancellations are happening and, importantly, what immediate and longer-term steps will be taken to restore reliability to the 52 route.”
Mr Brown has asked the company to outline what measures are being implemented to prevent further disruption and to ensure passengers are given timely and accurate information when services are affected.
He added: “Local people deserve a dependable service. I will continue to press for workable solutions and will keep constituents updated on the outcome of discussions.”
Constituents affected by cancellations on the 52 service are encouraged to contact Mr Brown’s office with details of their experiences.
A spokesperson for Midland Bluebird said: "We understand the frustration recent cancellations will have caused and regret the inconvenience to our customers. Our teams continue to work hard to reduce disruption wherever possible and we would encourage customers to check our website or mobile app before travelling and switch on service alerts for the most up-to-date information.
"We have placed a contract for the installation of electrical infrastructure at our Bannockburn depot to allow new EVs to be allocated to the depot. This will go a long way towards building a better bus service in the Stirling and Clackmannanshire area.
"We have received a request from Keith Brown MSP to meet to discuss bus services and we will be pleased to meet Mr Brown in the very near future."
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